![]() Having the right people in the room, asking the right questions and making the distinction between process owners and task owners is key.Īt the Authority, we start our process mapping sessions by asking: What is the goal? What is the expected outcome of this process? Identifying the goal gives you the process output. When telling a story through a process map, it can be challenging to know exactly where to begin, especially when mapping a complicated process involving multiple cross-functional groups. ![]() Presented here are a few of our process mapping standards and techniques. In short, the process maps have become our roadmaps to success. ◉ Our Lean practitioners to identify opportunities for improvement ◉ Our Information Technology team to configure information systems ◉ Executives to understand exactly the work that is being done and by whom ◉ Cross-functional teams to understand the role they play in a business process ◉ New hires to learn the work they will be doing For any new endeavor, knowing your business processes is critical, and the Authority generally depends on process maps to understand who does what and when across the high-speed rail program. The California High-Speed Rail Authority is working to build a true high-speed rail system – something that has never been done in the United States.
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